Delivery times for tiles ordered online from us are 5-7 working days: order confirmation, pallet preparation in our warehouse, transit with the courier, a heads-up phone call and kerbside delivery. Golden rule: book the tiler only once the material has arrived and been checked, never before.
You’ve clicked “Order”. Now what? If it’s your first time buying tiles online, it’s normal to wonder when they arrive, who lets you know and what you need to do in the meantime. Here you’ll find the whole sequence, step by step, with no surprises. And above all the answer to the question that’s worth more money than any other: when to call the tiler.
Online tile delivery times: the day-by-day timeline
From the moment you complete your order to the moment the pallet is outside your home, an average of 5-7 working days go by. Saturdays, Sundays and public holidays don’t count. Here’s what happens at each stage.
| When | What happens | What you do |
|---|---|---|
| Day 0 | You order and immediately receive the confirmation email with the summary | Check that your address and phone number are correct |
| Days 1-3 | We prepare the pallet in our warehouse: strapped boxes, protective corner guards, stretch film | Nothing. If you need to correct something, now’s the time to write to us |
| Days 3-5 | The pallet travels with the courier specialised in pallet transport | Follow the tracking from the link we send you |
| 1 day before | The courier phones you to set the day and time slot for delivery | Answer the number you don’t recognise: it’s them |
| Days 5-7 | Kerbside delivery with tail lift | Count the boxes, look at the pallet, sign with reservation |
The highlighted row is the one that derails more deliveries than any other: the heads-up phone call. The courier calls from an unknown number, often in the morning. If you don’t answer, the delivery slips and the pallet stays put at the depot. In the days after your order, answer even numbers you don’t have saved.
What you do at each step (little, but at the right moments)
The good news: we do most of the work. What’s left for you are four points of attention that take five minutes in total.
- When you order. Check your phone number: it’s the channel the courier uses to arrange the appointment. A mobile you always keep with you, not the home landline.
- In the first 24 hours. If you spot a mistake (quantity, address, colour), write to us straight away: as long as the pallet isn’t sealed, we can still change everything at no cost.
- During transit. Keep an eye on the tracking and free up a spot where the pallet can be set down: a stretch of pavement, the driveway, the yard. A pallet of tiles weighs several hundred kilos and arrives kerbside, as we explain in the guide on how pallet delivery works and how much it costs.
- At delivery. The 3-step check you’ll see below. It’s the step that protects your money.
One extra point of attention if you live in a historic centre or on a street with a limited traffic zone (ZTL): flag it to us in the order notes. We tell the courier beforehand, rather than having the truck discover it on the spot.
The costly mistake: booking the tiler before the material arrives
It’s the number one mistake among people renovating, and we get it: a good tiler has a packed calendar and it’s tempting to lock them in “just to be safe” the day after the expected delivery. Don’t do it.
The reason is simple: the delivery date is reliable, but it’s not guaranteed to the day. A public holiday in the middle, a mountain area, a failed delivery attempt, and the date slips by 24-48 hours. If the tiler is already there with the crew and the material isn’t, you pay for the day anyway. That’s often more than 200-300 euros wasted, plus the risk of losing your slot in their calendar.
The correct sequence is this:
- You order the tiles with 10% wastage for straight laying (15% if you lay diagonally or in a herringbone): our m²⇄boxes calculator adds it for you, and in the guide to calculating tiles, boxes and wastage you’ll find all the maths.
- You wait for the delivery and check the pallet.
- Only then do you confirm the date with the tiler.
Be clear with the tiler from the start: “the material arrives the week of such-and-such a day, I’ll confirm the date as soon as I’ve checked it”. Any serious professional works this way, because they know the problem of a stalled job better than you do. Ordering everything in one go, wastage included, serves this purpose too: if you’re two boxes short halfway through the job, you’re waiting for a second delivery with the site open.
The 3-step pallet check
When the truck arrives, don’t sign blind. Three steps, two minutes, and you’re covered.
- Count the boxes. The number is on the delivery note the driver hands you. It has to add up.
- Look at the pallet. Torn film, crushed corners, deformed or wet boxes: anything that doesn’t convince you needs to be written down.
- Sign with reservation for inspection. Always, even if everything looks perfect: broken tiles can’t be seen from the outside.
After signing, open the boxes within a few days and check the contents. If you find damaged pieces, don’t panic: it rarely happens and the procedure is simple. Photos, a report, and we replace or refund the broken material. The details are in the guide on what to do if tiles arrive broken.
Tracking, times by area and who to write to if something’s off
As soon as the pallet leaves our warehouse you receive an email with the tracking link: you see where the shipment is and the status of the delivery, without having to call anyone.
On timing, a few honest clarifications:
- The 5-7 working days apply to most of Italy. Islands, mountain areas and hard-to-reach locations may need 1-3 days more.
- In August and during holiday weeks the couriers run at a reduced pace: if your job has a fixed date, order further in advance.
- You see the costs before you pay, on the shipping costs page: no surprises at checkout.
If the tracking stays stuck, if the courier hasn’t called or if you have any doubt at all, write to us: we answer ourselves, not an automated responder. Better one extra question today than a stalled job tomorrow.
Order with the right timing and the laying goes smoothly
To recap: 5-7 working days from click to delivery, phone on for the heads-up call, sign with reservation, and the tiler gets confirmed only once the material has arrived and been checked. If your project has a date, the best time to order is two to three weeks before laying: you’ve got room for delivery, checking and the unexpected.
Haven’t chosen your tile yet? Start from the catalogue with prices per m² always visible, from Athena marble to Firenze wood. And before ordering the whole supply, order a sample at €5: we give it back to you as a voucher on your first order, and you choose with the material in hand rather than off a screen.